Terms of Service

These terms govern the live TitrateLab platform: the research corpus, the vendor evidence and scoring, your account, order routing, payments, and memberships. They replace the earlier pre-launch terms.

Last updated: July 21, 2026.

TitrateLab is operated by TitrateLab, a Delaware LLC (“TitrateLab”, “we”, “us”). Questions about these terms go to legal@titratelab.com.

1. Acceptance

By visiting titratelab.com, creating an account, or placing an order, you agree to these terms. If any part of them is something you can’t live with, don’t use the platform.

We may update these terms. The version at this URL, with the “last updated” date above, is the current one. Material changes are flagged at the top of this page for at least 30 days after they take effect, and — if you have an account — emailed to you before they apply to future orders.

2. What TitrateLab is

TitrateLab is two things at once, and it’s worth being precise about which is which:

• A research and evidence platform. Third-party certificates of analysis (COAs), vendor trust scores, batch-quality data, a research library, and written analysis of the grey-market peptide economy.
• An order-routing service. When you place an order, TitrateLab routes it to an independent third-party vendor that fulfills and ships it. We are the interface, the evidence layer, and the payment router. We are not the manufacturer, and the vendor — not TitrateLab — is the party that supplies and ships the product. See §5.

You need an account to order, save data, or use member tools. You do not need one to read the public research and COA library.

3. Your account

• You can create an account with an email address and a password, or with Google sign-in. You’re responsible for activity under your account and for keeping your credentials secure.
• One human, one account. Don’t impersonate others, share an account commercially, or create accounts to evade a suspension.
• You must be of legal age in your jurisdiction (at least 18, or older where required) to hold an account or place an order.
• You can delete your account anytime from account settings or by emailing support@titratelab.com. Deletion is subject to the retention rules in our Privacy Policy and to records we must keep for legal, accounting, or fraud-prevention reasons.

4. Content — ours and yours

Our content (research articles, COA analysis, vendor scores, methodology, data visualizations) is our work product. Copyright TitrateLab, all rights reserved, with two carve-outs: you may share and cite freely with attribution and a link back, and you may not republish full articles, paywall them, feed them to a training corpus without permission, or strip attribution.

Your content. When you post a review, submit a COA, set a public profile (handle, bio, avatar, links), or otherwise contribute, you keep ownership but grant TitrateLab a worldwide, royalty-free license to host, display, distribute, and excerpt that content on the platform and in related materials. You’re responsible for what you post; don’t post anything false, defamatory, infringing, or that isn’t yours to share. We may remove, edit, or refuse content, and we moderate reviews and submissions for authenticity and abuse.

Vendor scores and the Graveyard are our opinion and analysis based on verifiable evidence (lab data, public records, community reports). They are protected commentary, not statements of fact about any vendor’s character. A vendor who believes a score or entry is wrong can request a correction at corrections@titratelab.com; we publish a correction and revision history when the evidence warrants it.

5. Ordering and order routing

This is the section that defines the commercial relationship. Read it.

• When you place an order, you agree to buy the listed products from the independent third-party vendor we route the order to. TitrateLab facilitates the transaction — presenting the catalog, selecting or letting you select a vendor, collecting payment, and passing the order and shipping details to the vendor. The vendor supplies and ships the product; TitrateLab does not manufacture it.
• An order is not accepted until we confirm it and the vendor accepts it. We may decline or cancel any order — for stock, evidence, compliance, fraud, or destination-legality reasons — and refund you if we do.
• Product availability, pricing, and vendor evidence can change between the time you view a page and the time you order. The price and terms shown at checkout, before you pay, are the ones that govern.
• The assistant, cycle tools, reconstitution math, and interaction flags are informational research tools, not personal medical advice, prescriptions, or a recommendation to self-administer anything (see §13).

6. Pricing and how we make money

• TitrateLab earns a routing margin that is already included in the catalog price you see — there is no separate line-item peptide markup added at checkout. The total you approve at checkout is the price that governs.
• Card payments carry a processing surcharge (currently 9%), shown before you pay. Bitcoin and store-credit payments do not.
• Store credit and loyalty points, where offered, are applied before payment (§8). Shipping and any applicable charges are itemized at checkout.
• Taxes and import duties are your responsibility unless the checkout total states otherwise.

7. Payments

• We accept cards (processed by Stripe), Bitcoin, and store credit. Card payments are processed by Stripe; we do not store your full card number. Bitcoin payments are verified on-chain.
• Bitcoin is final. Once a Bitcoin payment confirms on-chain, we cannot reverse it. Refunds owed on Bitcoin orders are issued as store credit or to a wallet address you provide (§9).
• You authorize us (and Stripe on our behalf) to charge your chosen method for the order total, including any surcharge, and — for subscriptions — on the recurring schedule you agreed to (§10).
• If a payment fails, is reversed, or is charged back, we may suspend fulfillment, reverse store credit or points granted for that order, and limit your account.

8. Store credit, points, and memberships

• Store credit is a prepaid balance usable toward orders. It has no cash value, is non-transferable, and is not redeemable for cash except where law requires.
• Loyalty points and member reputation accrue as described on the site, have no cash value, and may be adjusted or reversed if the underlying order is refunded, cancelled, or found fraudulent.
• Pro membership is offered as a $12/month subscription or a $33 one-time “lifetime” purchase. “Lifetime” means for the operating life of the TitrateLab platform and the Pro features offered from time to time; it is not a perpetual guarantee of any specific feature and does not survive discontinuation of the platform. Grandfathered pricing, where granted, is honored per the offer under which it was granted.

9. Shipping, delivery, refunds, and disputes

• Shipping and delivery are performed by the vendor or its carrier. Transit windows are estimates, not guarantees.
• Wrong or defective product. If you receive the wrong item or a demonstrably defective one, contact support@titratelab.com within 7 days of delivery with evidence. Approved remedies are a reship or a refund to your original method or store credit, at our discretion.
• Loss, seizure, or non-delivery. If a package is lost in transit, seized, or not delivered, contact support with your order details. We work reships and refunds case by case with the vendor; remedies are not guaranteed and may depend on the destination’s legality and the evidence available. Bitcoin refunds follow §7.
• Chargebacks. Please raise a dispute with us first. Filing a card chargeback without contacting us may result in account suspension and forfeiture of store credit and points.

10. Subscriptions

• Pro monthly renews automatically until cancelled. Cancel anytime from account settings; cancellation stops the next renewal and you keep Pro through the period you’ve paid for. We don’t pro-rate partial months unless law requires it.
• Introductory or promotional pricing (for example a discounted first month) applies once per account and reverts to standard pricing afterward, as disclosed at the offer.
• Price changes to a subscription are emailed to you before they take effect.

11. Acceptable use

Don’t: scrape the corpus without written permission; automate account creation or order placement to game pricing, offers, points, or queue position; post fake reviews or submissions; probe or attack the site; attempt to access other users’ data; or use the platform for anything illegal in your jurisdiction. Violations can cost you your account, your store credit, and your points, without refund of the balance attributable to the violation.

12. Third-party vendors and links

Vendors are independent. We surface evidence about them; we don’t control them, and listing or routing to a vendor is not a warranty of that vendor’s conduct, product, or delivery. Your dealings with a vendor, and any off-platform links, are between you and them.

13. Disclaimers — read this

• We do not give medical advice. Nothing on TitrateLab — including the assistant, cycle planner, reconstitution math, interaction flags, or any research digest — is a prescription, a treatment protocol, a personal dosing recommendation, or clinical guidance. These are informational research tools about compounds and market data. Health decisions are between you, a licensed clinician, and your jurisdiction.
• Research-use context. Many products referenced are research chemicals not approved for human use in the jurisdictions we cover. The legal status of possession, import, and use varies and changes. We describe that landscape; we don’t make legal determinations for you, and you’re responsible for compliance where you live.
• Data is best-effort, not audited truth. COAs, vendor scores, and research digests are sourced from labs, public records, and community reports, and are presented “as is.” We correct the record when we’re wrong and mark revisions.
• AI-generated content can be wrong. Treat assistant answers and auto-summaries as starting points, not authority, and verify against the linked source.

14. Service availability

We aim to keep the platform up but don’t guarantee uninterrupted or error-free service. We may change, suspend, or discontinue features, and we may perform maintenance that takes the site or ordering offline.

15. Limitation of liability

To the maximum extent the law allows, TitrateLab is not liable for indirect, incidental, special, consequential, or punitive damages, or for any harm arising from the use, possession, import, or administration of any product routed through the platform. Our total liability to you for any claim is capped at the amount you paid us on the order giving rise to the claim. If your jurisdiction doesn’t allow these limits, they apply to the maximum extent it does.

16. Indemnity

You agree to indemnify TitrateLab against claims arising from your breach of these terms, your content, or your use, possession, import, or administration of any product obtained through the platform, to the extent permitted by law.

17. Termination

We may suspend or close your account for breach of these terms, fraud, chargeback abuse, or legal/compliance reasons. On termination, unspent store credit is forfeited to the extent attributable to the violation; obligations that by their nature survive (payment, liability, indemnity, disclaimers) continue.

18. Governing law and disputes

These terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules, except where a stronger local consumer- or data-protection law (such as the CCPA or GDPR) applies to you, which we honor regardless of corporate domicile. You agree to raise any dispute with us directly first, at legal@titratelab.com, before pursuing other remedies.

19. Changes to these terms

The current version lives at this URL with its “last updated” date. Material changes are flagged here for at least 30 days and emailed to account holders before they apply to future orders. Continuing to use the platform after a change takes effect means you accept the revised terms.

20. Contact

• Legal and takedowns: legal@titratelab.com
• Orders and support: support@titratelab.com
• Corrections (vendor pages / research): corrections@titratelab.com
• Security issues: security@titratelab.com
• General: hello@titratelab.com